Each country is obliged to be in position of a legal statutory body, created pursuant to the ICT Act of 2009. In exercise of its powers the Regulator Authority is mandated to ensure that service providers undertake to guarantee a certain level of “Quality of Service” to Consumers of Information and Communication Technologies products and services.
What is “Quality of Service”?
Quality of Service (QoS) is the level of performance (or quality) that a service provider renders to its subscribers. The level of service offered must be stated and agreed upon by a service providers and a subscriber in form of a contracts or Service Level Agreement (SLA).
What Levels of Service should Consumers Expect?
The following are expectations of consumers as regards to Quality of Service provision.
>>> To be continued